Support
How can we help?
Email us any time at support@the24h.app. Write from your @gatech.edu address if it's about your account, so we can confirm it's you.
In an emergency
24H is not an emergency service. If you or someone else is in danger, call 911, or Georgia Tech Police at 404-894-2500. If you're struggling, call or text 988 (Suicide & Crisis Lifeline).
Report a message
Press and hold the message, then tap Report. A moderator reviews every report, and we aim to act within 24 hours. If several people report the same message, it's hidden from the room right away.
Block someone
Press and hold any of their messages and tap Block. You won't see them in this room or any future one, and they aren't told. Manage blocks in Settings > Blocked members.
Report a problem
Something broken? Go to Settings > Report a problem in the app, or email support@the24h.app.
Delete your account
Go to Settings > Delete account. If you have a subscription, cancel it in your Apple ID settings too, because deleting your account doesn't stop App Store billing.
Questions
Why do I need a Georgia Tech email?
It's how we make sure everyone in your room is a real student. Your email is used only to verify you and sign you in. Other users never see it.
What can people in my room see?
Your alias for the day, what you post, your daily mood if you set one, and whether you're online or typing. Never your name or email.
When are messages deleted?
Every room closes at midnight Eastern. It stops showing messages immediately, and its messages, photos and voice notes are permanently deleted about a day later. Copies of reported messages are kept so moderators can review them. See the Privacy Policy for details.
Is 24H run by Georgia Tech?
No. 24H is independent. It isn't operated, sponsored or endorsed by the Georgia Institute of Technology.
My account was suspended. What can I do?
Timed suspensions lift on their own. If you think we made a mistake, email support@the24h.app from your @gatech.edu address.
I didn't get my sign-in code.
Check your Junk or Quarantine folder, and make sure you typed your @gatech.edu address correctly. You can request a new code after 60 seconds.
By using 24H you agree to the Terms of Service and the Privacy Policy.